Last updated: September 13, 2026
This is a translation for your convenience. If there is any difference, the Spanish version prevails.
These terms apply to self-drive car rental bookings made on goby.com.ar. By confirming a booking you accept them. The rental agreement you sign when picking up the vehicle complements them.
The essentials
- You have 10 calendar days from booking to withdraw and get back everything you paid.
- After that, if you cancel, we keep the equivalent of the deposit (30% of the total) and refund the rest.
- If you do not show up to pick up the car, or return it early, there is no refund.
- Changes to dates, times or length are subject to availability.
Contents
1.Who provides the service
The service is provided by Destino Andino S.R.L. (CUIT 30-71436242-5), owner of the Go By Rent a Car brand, located at Av. San Martín 555, local 2, (8370) San Martín de los Andes, Neuquén, Argentina.
Contact: reservas@goby.com.ar, phone (02972) 411-300 and WhatsApp +54 9 2944 796944.
2.How booking works
- Online, the minimum rental is 3 days and bookings must be made at least one day in advance.
- Availability and prices are calculated in real time. The booking stays pending until the payment is received, and is confirmed with the voucher we email you.
- You book a vehicle category: the model shown is for reference, and another model of the same category may be provided.
3.What the rate includes
The rate is calculated per day according to the season and includes unlimited mileage, comprehensive insurance with a deductible, roadside assistance and a travel guide.
Extras (child seats, additional driver, snow chains, deductible reduction, among others) and any pick-up location fee are added and shown before you confirm. Delivery at Chapelco Airport is free for rentals of 7 days or more.
4.Payments
- You can book with a 30% deposit and pay the rest when you pick up the vehicle, by credit or debit card, cash or bank transfer.
- If pick-up or return is on or after November 1, full payment is required when booking. Once the payment is received, your rate is locked in.
- Published prices are for bank transfer or cash. Card payments carry a 6% surcharge, and the card total is shown before you confirm.
- If you pay online, the payment method may add a fee, which is shown before you pay.
5.Requirements to pick up the vehicle
- Be at least 21 years old.
- A valid driving license issued in your country of origin.
- An ID card or passport.
- A credit card in the main driver’s name, for the security deposit.
Only the people registered in the rental agreement may drive. More details in Requirements & FAQ.
6.Security deposit and deductible
When you pick up the vehicle, a pre-authorization for the deductible amount is placed on your credit card. It is released at the end of the rental, after the vehicle is inspected.
In case of damage or an accident, you are liable up to the deductible stated in the rental agreement. You can lower it with the daily deductible-reduction add-on.
7.Pick-up and return
- The vehicle is picked up and returned on the date, time and at the locations of the booking. You can pick up in one place and return in another, as long as one of them is San Martín de los Andes.
- The fuel level is recorded in the rental agreement at pick-up. The vehicle must be returned with the same level; any shortfall is charged.
- If you need to return it later, let us know in advance: extensions are subject to availability and charged at the current rate.
8.Changes to your booking
If you need to change the dates, time or length, write to us in advance with your booking code. Changes are subject to availability and, if the price changes, the difference is adjusted.
9.Cancellation
Right of withdrawal. If you booked online, you can withdraw within 10 calendar days of booking, as long as you have not picked up the vehicle yet. We refund everything you paid, at no cost. You can request it from the Withdrawal button.
Cancelling after that period. We keep the equivalent of the deposit, that is 30% of the booking total. If you paid more than that, we refund the difference.
No-show. If you do not pick up the vehicle on the booked date and did not let us know beforehand, the amount paid is not refunded.
Early return. If you return the vehicle before the booked date, unused days are not refunded.
If Go By cancels. If, for reasons beyond your control, we cannot provide the vehicle, we will offer you another one of the same or a higher category, or refund everything you paid.
To cancel, write to us on WhatsApp or at reservas@goby.com.ar with your booking code. Refunds are made through the same payment method you used.
10.Questions and complaints
If you have a problem with your booking or rental, write to us and we will sort it out. You can also file a complaint with Argentina’s consumer protection office, Defensa de las y los consumidores.
11.Validity
The terms published at the time of your booking apply. If we update them, the new date appears at the top of this page.